Views and cleaning
- Let us know no later than 11.00 the day after arrival if anything in the accommodation is not to your satisfaction.
- If you order final cleaning, it must take place 2 days before departure and the accommodation must be empty and the key returned at check-out time. Note that the check-out time changes when final cleaning is booked.
- Do you clean the accommodation yourself upon departure? The little cleaning help be followed. Rags, cleaning agents, vacuum cleaners and mops are available in the cleaning cupboard in each residence. If you are dissatisfied with the cleaning upon arrival, call 054-13 26 00 to make a fault report and we will come and fix it. The fault report must be received by us no later than 11.00 a.m. the day after arrival.
Check-in and service point
On arrival, you will find your key in the arrival envelope in the rise from the garage to the respective house. This is also where you leave the key on departure. If there is something missing in the accommodation such as plates, cutlery or if you need an extra sheet, please contact Guest Service.
General information for resident guests
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Frequently asked questions and contact us
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